Shipping and Returns Policies

Returns Policy

All products must be inspected upon delivery. Failure to do so will void all claims. Return request must be made within 10 business days of receiving the order. Returns are subject to a 20% restocking fee. Customer is responsible for return shipping. We will pay the return shipping costs and waive the restocking fee if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

Due to demand The Monorack is currently on back-order only. Estimated lead time is currently 6 weeks.

Weights will bre rounded up to the next full pound to reflect the policies of the shipping companies we use.